BK11 Privacy Policy – Your Data, Handled With Respect

BK11 ("we," "us," "the Platform") operates bk11.cash as an online gaming platform serving registered players in Pakistan. As part of running that platform, BK11 necessarily processes personal data — information about you that, on its own or in combination with other data, identifies you as an individual.

This Privacy Policy is our commitment to being transparent about what data we collect, why we collect it, who we share it with, how long we keep it and what rights you have over it. It is written to be read and understood by the average BK11 player in Pakistan, not by a team of lawyers. Where legal language is unavoidable, we explain what it means in practical terms.

BK11 processes personal data as a data controller — meaning we determine the purposes for which data is used and are responsible for ensuring it is handled lawfully. We take that responsibility seriously. The BK11 team includes dedicated data protection staff whose job is to ensure compliance with applicable privacy laws and the commitments made in this policy.

This policy should be read alongside the BK11 Terms and Conditions, which govern your use of the platform as a whole. Together they describe the full framework of the BK11 player relationship.

BK11 collects personal data through several channels — directly from you during registration and account use, automatically through your interactions with the platform, and in limited cases from third parties such as identity verification providers. The categories of data we collect are described below.

BK11 does not collect data that is not necessary for the above purposes. We do not collect sensitive personal data such as religion, ethnicity, political opinions or health data except where a player voluntarily discloses information relevant to a responsible gaming request, in which case it is handled with heightened confidentiality.

BK11 uses the personal data we collect for specific, legitimate purposes. We do not use your data for purposes incompatible with the original reason it was collected. The primary purposes for which BK11 processes personal data are:

• Account management: Creating and maintaining your BK11 account, verifying your identity and age, processing your deposits and withdrawals, and managing your bonus eligibility.
• Service delivery: Enabling you to access and play games on the BK11 platform, tracking your gaming history and balance, and processing your bets and payouts accurately.
• Security and fraud prevention: Identifying suspicious login activity, detecting duplicate accounts, monitoring for money laundering patterns and verifying that transactions are authorised by the account holder.
• Responsible gaming: Monitoring gaming activity for patterns that may indicate problem gambling, enforcing deposit and loss limits you have set, and managing self-exclusion requests.
• Customer support: Responding to your queries, resolving complaints and maintaining records of communications for quality and compliance purposes.
• Legal compliance: Meeting obligations under applicable anti-money laundering (AML), Know Your Customer (KYC) and other regulatory requirements, and responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the BK11 interface, game selection and performance. This analysis does not identify individual players.
• Marketing communications: Sending you information about BK11 promotions and offers where you have consented to receive them. You can withdraw this consent at any time.

BK11 does not use your personal data to make fully automated decisions that have a significant legal or material effect on you without a human review being available upon request.

BK11 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to deliver the BK11 service as described in the Terms and Conditions — account management, payment processing, game delivery and withdrawal processing.
• Legal obligation: Processing required to comply with applicable law — KYC identity verification, AML transaction monitoring, retention of financial records and responding to regulatory requests.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring and aggregate analytics, where BK11's legitimate interest in running a safe and compliant platform does not override your privacy rights.
• Consent: Processing for marketing communications, where we will seek your explicit consent and you have the right to withdraw it at any time without affecting any other aspect of your BK11 account or service.

BK11 does not sell, rent or trade your personal data to any third party for their own commercial purposes. This is a firm commitment, not a qualified statement. Your data is shared only in the following specific circumstances:

• Payment processors: To process your deposits and withdrawals, BK11 shares the minimum necessary payment information with licensed payment providers (Easypaisa, JazzCash, NayaPay, SadaPay, partner banks and card processors). These providers process your data under their own privacy policies and are bound by contractual data protection obligations to BK11.
• Identity verification providers: For KYC verification, BK11 works with licensed third-party identity verification services. Document data shared with these providers is used solely for verification and is not retained by them beyond the verification process.
• Game providers: BK11's live casino and game library is supplied by licensed third-party game studios. These providers receive your session data (bet amounts, round results) to deliver the game correctly and ensure accurate payout calculation. They do not receive your identity or contact data.
• Regulatory and law enforcement authorities: BK11 will disclose personal data to regulatory bodies, law enforcement agencies or courts where required by a lawful request or legal obligation. BK11 will not proactively share data with authorities beyond what is legally required.
• Professional advisors: In limited circumstances, BK11 may share data with lawyers, accountants or auditors bound by confidentiality obligations, where necessary for the conduct of BK11's business.

All third parties with whom BK11 shares data are required to have appropriate technical and contractual measures in place to protect your information. BK11 does not knowingly share data with third parties in jurisdictions that do not provide adequate data protection standards without appropriate safeguards being in place.

BK11 uses cookies and similar tracking technologies on bk11.cash. Cookies are small text files stored on your device when you visit the platform. They help BK11 function correctly, remember your preferences and gather anonymised usage data to improve the platform.

The categories of cookies used on BK11 are:

• Essential cookies: Required for the platform to function — session management, login state, security tokens and payment process continuity. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings, last visited game category and notification settings. These improve your experience but are not essential.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and does not identify individual players. BK11 uses this data to make improvements to the platform.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity and suspicious patterns. These are essential for account security.

BK11 does not use third-party advertising cookies or share cookie data with advertising networks. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling analytics cookies will not affect your ability to use BK11.

BK11 takes the security of your personal data seriously and has implemented a range of technical and organisational measures appropriate to the risk level of the data we hold. These measures are reviewed and updated regularly.

Despite these measures, no platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, BK11 will notify affected players and relevant authorities within the timeframe required by applicable law.

You also have a role in account security. Use a strong, unique password for your BK11 account, enable two-factor authentication and never share your login credentials with anyone. BK11 staff will never ask for your password.

BK11 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The general retention periods applied at BK11 are:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with financial record-keeping obligations.
• Gaming activity logs: Retained for 2 years from the date of the session, used for dispute resolution, responsible gaming monitoring and regulatory compliance.
• KYC documents: Retained for the duration of the account plus 5 years. Copies of CNIC and verification documents are stored in an encrypted, access-controlled environment.
• Support communications: Retained for 2 years from the date of the last communication, used for quality assurance and reference in future queries.
• Marketing consent records: Retained for 3 years from the date consent was given or withdrawn, as evidence of your preferences.

When data reaches the end of its retention period, BK11 deletes or anonymises it securely so that it can no longer be attributed to you personally. Anonymised aggregate data — statistics that cannot identify any individual — may be retained indefinitely for analytical purposes.

BK11 respects your rights over your personal data. The rights described below are available to all BK11 players. To exercise any of them, contact BK11 at support@bk11.cash with the subject line "Data Rights Request" and your registered account username.

BK11 is strictly for players aged 18 and over. The platform is not directed at children and BK11 does not knowingly collect personal data from anyone under 18 years of age.

As part of the registration process, BK11 requires confirmation that you are 18 or older and collects your date of birth for verification purposes. Where there is reason to believe a registered account belongs to a person under 18, BK11 will suspend the account immediately pending age verification, and will delete any personal data collected from a confirmed minor in accordance with applicable law.

If you are a parent or guardian and believe your child has registered a BK11 account, please contact support@bk11.cash immediately. BK11 will investigate and take appropriate action within 48 hours.

BK11 may update this Privacy Policy from time to time. When we make changes that affect how we collect, use or share your personal data in a material way, we will notify registered players by email or through an in-account notification before the changes take effect.

Minor updates — such as clarifications to existing practices, formatting changes or corrections — may be made without advance notice. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised.

If you continue to use BK11 after a policy update takes effect, you are considered to have accepted the revised terms. If you do not agree with the changes, you may close your account by contacting BK11 support, and your remaining balance will be returned to your verified payment method.

If you have any question about this Privacy Policy, about how BK11 handles your personal data, or if you want to exercise any of your data rights, the following contact details apply:

If you are not satisfied with BK11's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in the applicable jurisdiction. BK11 will cooperate fully with any such investigation.